The 8:37 am Muni N train driver delays his departure by 2-4 minutes everyday to accommodate two groups of customers as they cross the street from the SF Caltrain station. Rather than have them wait on the station on cold wet morning this thoughtfulness really strikes a chord. In the past several drivers have driven off complaining of late arrival of Caltrain and that they are running 5 minutes late eating into their 10 minutes of break time. He also pre-warns riders to hold on when starting up after a stop.
In this fast paced world where many organizations pay lip service to customer service this attention to detail is exemplary. This driver clearly understands the customer service mission - deliver a pleasant end to end experience to as many customers as possible at the cost of personal loss and delays. He also displays a rare trait of taking initiative and independent decision making to deliver this superior customer experience.
This Muni driver could be a fine addition to any customer service team!!!
In this fast paced world where many organizations pay lip service to customer service this attention to detail is exemplary. This driver clearly understands the customer service mission - deliver a pleasant end to end experience to as many customers as possible at the cost of personal loss and delays. He also displays a rare trait of taking initiative and independent decision making to deliver this superior customer experience.
This Muni driver could be a fine addition to any customer service team!!!
No comments:
Post a Comment